Shipping and returns

SHIPPING

Orders will be shipped within three and eight working days from the date of the order.
In case of any incident in the order, the customer will be contacted by email a maximum of two times and if there is no response from the customer, we will try to contact the customer by phone or via social networks (if known) one last time before proceeding to the cancellation of the order.

Leather Artisan Lab is not responsible for any additional costs that customs of the customer’s countries may require.

 

SHIPPING INSURANCE

Once the courier collects the package from our facilities, Leather Artisan Lab is no longer responsible for any loss or damage during transit. The courier company assumes full responsibility from that moment onward.

We strongly recommend purchasing shipping insurance to ensure full coverage in case of any incident. Without insurance, the courier will only compensate a partial amount of the order’s value, according to their policies. Only insured shipments are eligible for full reimbursement in case of loss or damage.

If you choose not to insure your order, you accept the risk that any compensation for loss or damage will be limited to what the courier company offers. Leather Artisan Lab cannot be held responsible for shipping incidents but is committed to assisting you as much as possible in the claims process with the courier.

For further details on insurance options, please contact us before completing your purchase.

 

DELIVERY TIMES

National: 1 to 5 days (except islands), depending on the shipping option chosen.
International within the European Union: Delivery time from 1 to 10 working days, depending on the shipping option chosen.
International outside the European Union: Delivery time from 1 to 10 working days, depending on the shipping option chosen.

In any case these are the maximum times provided by the courier agencies so Leather Artisan Lab can not be responsible for possible incidents and / or delays caused by agencies and / or customs procedures.

At the same time in Leather Artisan Lab we work to provide an agile and fluid service of processing, shipping and delivery of orders and shorten the deadlines described here as far as we can.

CANCELLATIONS

  • The order can be cancelled if it is placed before it has been shipped.
    Once the product has been shipped -both nationally and internationally-, it cannot be cancelled.
    In the event that the cancellation requirements are met, an email should be sent to info@leatherartisanlab.com with the order number in the subject line.
    If possible, explain the reason for the cancellation.

RETURNS POLICY

In accordance with Article 71 of Law 3/2014 of 27 March (Spanish Consumer Protection Law), customers purchasing through this website are entitled to the right of withdrawal under the following terms:

Withdrawal Period

You have the right to withdraw from your purchase within fourteen (14) calendar days from the date on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods, as confirmed by the delivery record of the courier or shipping provider. The delivery date registered by the courier or shipping provider shall be considered valid for the purpose of calculating the withdrawal period.

To exercise your right of withdrawal, you must notify us within this period by sending a clear statement of your decision to withdraw from the contract to:

Email: info@leatherartisanlab.com

You may use an explicit declaration (for example, an email stating your order number and your intention to withdraw).

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Refunds will be processed without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw. However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

Return of Goods

You must send back the goods without undue delay and no later than fourteen (14) calendar days from the date on which you communicate your withdrawal.

Returns must be sent to:

Leather Artisan Lab
Rua das Angustias nº7 bajo
36202 Vigo – Pontevedra
Spain

The deadline is met if you send back the goods before the 14-day period has expired.

Unless the return is due to a defective or incorrect product, the direct cost of returning the goods shall be borne by the customer.

Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Products must be returned in their original packaging and in proper condition. The original packaging must adequately protect the product. It is not permitted to place adhesive labels or tape directly on the original packaging.

Exceptions to the Right of Withdrawal

The right of withdrawal shall not apply in the following cases:

  • Products made according to the customer’s specifications or clearly personalized.

  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

  • Goods that have been used beyond what is necessary to determine their nature and characteristics.

  • Digital content supplied in a non-tangible medium once performance has begun with prior express consent of the consumer.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, you must contact us within fourteen (14) calendar days from the date of delivery at info@leatherartisanlab.com.

Please include a detailed description of the issue and, where possible, photographic evidence of the product and its packaging.

Once the defect, damage, or error has been verified, we will offer, as applicable, repair, replacement, or a full refund. In such cases, return shipping costs will be fully covered by Leather Artisan Lab.

REFUND

  • The refund will be made if the order has been cancelled – in compliance with the cancellation conditions – within a maximum period of three days.
  • If the shipment has been returned, the refund will be made within a maximum period of 7 working days.
  • The amount will always be refunded using the same payment method as the order was placed.

ITEMS EXEMPT FROM "FREE SHIPPING"

Occasionally Leather Artisan Lab will ship free of charge to coincide with special dates or specific promotions with a specific duration.
Even so, some Leather Artisan Lab products will always be exempt from free shipping due to size or weight.
These exempt products in the “Free Shipping” promotions are: