Shipping and returns

Orders will be shipped within three and eight working days from the date of the order.
In case of any incident in the order, the customer will be contacted by email a maximum of two times and if there is no response from the customer, we will try to contact the customer by phone or via social networks (if known) one last time before proceeding to the cancellation of the order.

Leather Artisan Lab is not responsible for any additional costs that customs of the customer’s countries may require.

SHIPPING INSURANCE

Once the courier collects the package from our facilities, Leather Artisan Lab is no longer responsible for any loss or damage during transit. The courier company assumes full responsibility from that moment onward.

We strongly recommend purchasing shipping insurance to ensure full coverage in case of any incident. Without insurance, the courier will only compensate a partial amount of the order’s value, according to their policies. Only insured shipments are eligible for full reimbursement in case of loss or damage.

If you choose not to insure your order, you accept the risk that any compensation for loss or damage will be limited to what the courier company offers. Leather Artisan Lab cannot be held responsible for shipping incidents but is committed to assisting you as much as possible in the claims process with the courier.

For further details on insurance options, please contact us before completing your purchase.

DELIVERY TIMES

National: 1 to 5 days (except islands), depending on the shipping option chosen.
International within the European Union: Delivery time from 1 to 10 working days, depending on the shipping option chosen.
International outside the European Union: Delivery time from 1 to 10 working days, depending on the shipping option chosen.

In any case these are the maximum times provided by the courier agencies so Leather Artisan Lab can not be responsible for possible incidents and / or delays caused by agencies and / or customs procedures.

At the same time in Leather Artisan Lab we work to provide an agile and fluid service of processing, shipping and delivery of orders and shorten the deadlines described here as far as we can.

• The order can be cancelled if it is placed before it has been shipped.
  Once the product has been shipped -both nationally and internationally-, it cannot be cancelled.
  In the event that the cancellation requirements are met, an email should be sent to [email protected] with the order number in the subject line.
  If possible, explain the reason for the cancellation.

Once the order has been received, the order may be returned under these conditions:

The articles or any of them that arrive damaged or defective by the shipment.
In this case you will have to write to the address [email protected] explaining what has disappointed in the product or products.
If you wish to return one or more products, you must send an e-mail to [email protected] within a maximum period of 15 days requesting the return.
The return shipment will be paid by the customer. It will be sent to the address: Sabaceda nº9 bajo – Moaña – Pontevedra – Spain.
The package must be wrapped in the same packaging in which it was received.
As soon as we receive the shipment and check that everything is correct, within a maximum of 7 working days we will refund you.

• The refund will be made if the order has been cancelled – in compliance with the cancellation conditions – within a maximum period of three days.
• If the shipment has been returned, the refund will be made within a maximum period of 7 working days.
• The amount will always be refunded using the same payment method as the order was placed.

Occasionally Leather Artisan Lab will ship free of charge to coincide with special dates or specific promotions with a specific duration.
Even so, some Leather Artisan Lab products will always be exempt from free shipping due to size or weight.
These exempt products in the “Free Shipping” promotions are:

• Large walnut tool rack.
• Tool rack with drawers.
• Stamps tool rack.
• “Aquilim 315” eater based glue by Renia.
• Maxita adjustable sewing clamp.
• Foldable Saddlery Sewing Clamp.
• Kangaroo Vegetable Tanned Finished Leather.
• Vegetable tanned cawhide rustic look.
• Tokonole 500gr.
• Belt/Strap bevelling device.
• Lace Beveller.
• Rawhide Maul.